FAQ
Frequently Asked Questions
🌐 Please use your browser's translation feature to read in your language.
How can I pay for the drill?
You can pay using a Credit Card (Visa, Mastercard, Amex), Apple Pay, or Google Pay. We do not accept cash or bank transfers.
Can I pay in my local currency?
Yes! The system will automatically change the price to your local currency (like VND or IDR) on the checkout page.
Do I need to create an account to buy a drill?
Yes, you must create a free account. You can find your purchased drills in "My Bookshelf".
Are there any shipping fees?
No. This is a digital product. We will not send anything to your address.
Can I get a receipt?
We do not issue manual receipts. Please use the order confirmation email and your credit card statement as your receipt.
Do I need to download a special app?
You do not need an app! You can play the drill directly in your smartphone's web browser (Chrome or Safari).
Where can I find the drill I just bought?
Please log in to the store, open the menu, and click "My Bookshelf". You will find your drill there. Click the "▶ START" button.
How long can I use the drill?
You can use the drill for 90 days after you buy it.
How many times can I take the drill?
You can retry the drill as many times as you want during the 90 days!
Can I share my account with my friends?
No, you cannot share your account. One account is for one person only.
Can I use the drill offline?
No. You need an active internet connection to use the drill and the translation feature.
What kind of questions are in the drill?
Each pack has 100 questions. The questions focus on JLPT Language Knowledge (Vocabulary, Kanji, and Grammar).
Are there listening or reading comprehension questions?
No. This drill only has Vocabulary, Kanji, and Grammar. This helps you study quickly on your smartphone.
Can I study only the questions I answered wrong?
Yes! Choose the "RETRY (❌)" button on the start screen to study only your wrong answers.
Does the system save my study data when I close the browser?
Yes, your browser saves your correct/wrong data. However, if you clear your browser history or change smartphones, you will lose the data.
How can I read the explanations in my language?
Please use your browser's auto-translate feature (like Google Translate). The browser will automatically change the explanations to your language.
Why is the question text still in Japanese?
This is to help you prepare for the real JLPT! Our system protects the Japanese test questions so the browser does not translate them.
The translation looks a little unnatural. Can you fix it?
Your browser's AI (like Google Translate) translates the text. We cannot fix the translations manually, but you can usually understand the main meaning.
Do I have to pay extra to use the translation?
No, using your browser's auto-translate feature is free.
The translation is not working. What should I do?
Please check your internet connection. Also, make sure you turn on your browser's translation settings.
Can I cancel my order?
No. This is a digital product, so you cannot cancel your order after you buy it.
Can I get a refund if the drill is too hard or too easy?
No. We do not give refunds for wrong levels. Please check the JLPT level carefully before you buy.
I bought the wrong level by mistake. Can I exchange it?
We are sorry, but we cannot exchange digital products after you buy them.
I paid, but I do not see the drill in My Bookshelf.
Please make sure you log in with the exact same email address you used to buy the drill. If you still cannot find it, please contact our support chat.
Can I pause my 90-day access period?
No, the 90-day timer starts immediately when you buy the drill. You cannot pause it.
The screen is frozen or completely white. What should I do?
Please refresh the page. If that does not work, try closing the browser and opening it again, or try a different browser like Chrome.
I forgot my password. How can I log in?
Go to the login page and click "Forgot your password?". You can reset your password using your email address.
I found a typo or a wrong answer in the drill.
Thank you for helping us! Please report it using the "Report an Error" link at the bottom of the drill. We will fix it in the next update.
[For Companies] Can I buy drills for multiple students at once?
Yes. Please buy the required number of "Gift Cards" from our store. You can give the gift card codes to your students. They can use the codes to get the drills for free.
[For Companies] Do you issue invoices for corporate purchases?
No, we do not issue manual invoices or accept bank transfers. Please buy Gift Cards on the store using a credit card.